“Freemont were much more approachable and friendly”.

Resident Shephard Mead, Tewksbury
Aqua, Poole
“Freemont can’t do enough for us”.

Mr C - Resident Park View Bristol
Fosseway Court, Bristol
“I really enjoy my job now”.

Resident Manager, Morgan Court, Swansea
“I know there is always someone to talk to”.

P I, House Manager, Anson Way, Bridgewater
“Freemont get things done”.

Resident Shephard Mead, Tewksbury
“You will get vastly better service from them”.

Director Barden Court, Maidstone RTM Company Limited
“Much better involvement and communication”.

Resident Shephard Mead, Tewksbury
Park View Court, Bristol
“Staff seemed more determined and professional”.

Resident Shephard Mead Tewksbury
Aqua, Poole
“I feel my voice can be heard”.

Development Manager, Morgan Court Swansea
Is the gardener
“It is a pleasure to live here now..”

Residents Association members, Haven Court, Bridgewater
“I am so happy now, thank you”.

Resident Shephard Mead, Tewksbury
“They have shown excellent leadership skills from the top down with exemplary people skills"

Development Manager, Magdalen Court, Canterbury

Housing Associations

Throughout the UK many Housing Associations are realising the skills required to effectively manage retirement properties are considerably different from that of general market housing.  The Customers are different, have different needs and aspirations as well as expectations.  For these reasons several are looking at contracting out the management of their retirement properties to experienced retirement property management companies such as Freemont. 

 

Case Study

housing-association.jpg

In the summer of 2017 Freemont were invited along with several other management companies to tender for the management of 35 retirement developments by Orbit Housing Association.

Orbit felt it was better to contract out the management of retirement properties as they could see that specialist skills are required. 

Freemont were successful at winning the hearts and minds of 28 of their retirement properties.   For both the Residents and the Housing Association this has been a worthwhile and well received change.

Since that time Freemont have been contacted by several other Housing Association to consider a similar course of action.

Where are Freemont different from the others

See what the residents said…

“Magdalen Court collectively and overwhelmingly decided to employ Freemont Property Managers….

I chose Freemont for the following reasons:

1   They were very approachable company and their manager Kevin Barr is a “peoples person” which is very refreshing.  My first impressions were that our interest and concerns were also theirs.

2   From our initial contacts it was clear that Freemont wanted to continue using existing contractors where possible to minimise disruption.  They would obviously review these for value for money and efficiency but change for change sake is not their philosophy.

3    Freemont place great importance on communication and they are committed to regular meeting with our manager and make themselves available for residents to discuss any problems.  This is very reassuring and is in everyone’s interests.

During the short time that Freemont have been managing our development we have noticed a definite improvement in service from their predecessors and the attitude to us, their customers.”

David Thomson, Magdalen Court

“…I was impressed with the presentation by Kevin Barr, and felt that previous accountancy problems as occurred with Orbit would be addressed (this has been sorted out), enabling Fremont and we, the residents, to have more direct lines of communication and any problems, should they arise, would be looked into and hopefully resolved rather than being ignored……..

Sue Wapple, Magdalen court

“….I had few issues with Orbit when I first move (just over 5 years ago) which of course did get resolved.  However I realise now that all the different properties owned by Orbit did in fact come under the same umbrella, which of course is not really satisfactory, as obviously different properties and the people residing in them have different needs.

I was very pleased therefore to be told that the situation was to be changed and a company that dealt just with this type of retirement building would be taking over, and that the residents here would have a vote on the matter.

Freemont won our vote overwhelmingly.  The presentation was by far the best that we had, and most impressive.  Explained very well with sincerity and courtesy by Kevin Barr.”

Gloria Webb, Ravelin House

What the Development Managers have said

“I really enjoy my job now and am proud of what I have achieved at my development.  The part I enjoy most is that I feel my voice can be heard, the communication chain is always open, with quick response from the team or directors.  Just perfect all round”

Stephen Development Manager, Morgan Court.

“over the last few months my job role has evolved and gone through many changes.  Freemont have been by my side throughout, ensuring I have all the support and equipment that I need to continue the smooth, consistent running of my development and the safeguarding of my residents.  The team at Freemont are continuously striving to improve their services and efficiently towards their residents.”

Vernal Isherwood, Development Manager

“As the development manager of Magdalen Court I have seen a market improvement in several key areas of operational procedure since Freemont Property Management company won the contract to manage my scheme in July 2017.

Freemont has displayed all the qualities necessary to ensure the smooth running of this private residential retirement leasehold development.

They have shown excellent leadership skills from the top down with exemplary people skills, responsiveness to difficult and challenging situations, and commitment to Health and Safety and training and a willingness to accept responsibility and accountability for staff and clients.

If Freemont continue along the same path, dedicating themselves to these principles, I can see a long lasting reciprocal relationship developing. “

Stephen Kay, Development Manager, Magdalen Court Canterbury

“Freemont and the office staff are fantastic and are always available to assist or come back to you with an answer. It’s taken me 30 years to find a job and Company that I can say I am truly proud to work for”

Kathy, Development Manager, Bellview Court

Testimonials from Shephard Mead

Shephard Mead – a Retirement development in Tewksbury of 61 apartments and bungalows This is one of the developments managed by Orbit Housing Association, who invited FPM to meet the residents in a competitive tender for the property management. After the presentation by FPM the residents preferred FPM to the other companies to manage the development. Residents were then sent a questionnaire to find out why they chose FPM, what they saw better in FPM and what the experience to date has been. Listed here are just some of the comments provided by the residents.

Why did you choose Freemont?

Excellent presentation and exhibited experience with Retirement Developments Company was nearer and had a good history.
At the presentation Freemont were much more approachable and friendly. Pat came over to our table to talk to us.
The literature was better. Staff seemed more determined and professional.

Where are Freemont different to Orbit?

Much better involvement and communication with Residents. So important.

Things are getting done now.

Freemont gets things done, we talk to Chez and work gets done.

After only 6 months, its difficult to tell.

Are you happy/reassured with your choice?

Yes, Yes at the moment. Happy that work is being done.

I am happy and reassured so far by Freemont.

At present yes I am. Time will tell.

Any further comments?

Early days. So far, so good!

Grateful to Chez that things are being done.

Our Services

Below are just some of the services we provide.  For more details click onto the full list. 

Consultation with Residents

Consultation with Residents

Preparation, issue and consultation with Residents of service charges budgets.

Service charges audited

Service charges audited

Arranging for all service charge accounts to be professionally audited by independent accountants and reported on to Residents.

Invoices from contractors

Invoices from contractors

All invoices from contractors are passed to accounts without any additional costs added by the management company.

Regular visits

Regular visits

Regular monthly visits to the development to meet Residents and Development managers and dealing with any issues there and then.

Service charges paid

Service charges paid

Ensuring service charges are paid by all Residents, in accordance with the Lease, and providing support and advice when required.

Forecasts

Forecasts

Proposing any forecast for internal or external refurbishment as per terms of the Lease.

Latest Property Management Advice

DAVID EDWARDSDavid Edwards
Director of Legal and Compliance

Below are just some of the many subjects that I can provide you with advice and help, whether you are a Resident, Landlord, Developer or Housing Association.  With the many years’ experience we have at Freemont in the retired property market this advice is there to help you.  For more details on these and many other subjects please click below

Contact Us

3 The Old School, The Square, Pennington, Lymington, Hampshire, SO41 8GN

Tel: 01590 421 182